Shipping policy

RainGuard aims to make ordering simple and accessible for customers around the world.

Free Worldwide Shipping

We offer free standard shipping worldwide on all eligible orders.

There is no minimum purchase amount required to receive our standard free shipping unless otherwise clearly disclosed during checkout.

Estimated Delivery Time

Our standard estimated delivery time is:

7–10 days

Delivery time is an estimate rather than a guaranteed arrival date.

Shipping times may occasionally be affected by factors outside our reasonable control, including carrier disruptions, severe weather, customs processing, public holidays, transportation delays, local delivery conditions, or unusually high order volumes.

Order Processing

After your order is submitted, it may undergo payment verification, order confirmation, preparation, and fulfillment before shipment.

Customers are responsible for ensuring that the shipping information entered during checkout is complete and accurate.

Address Changes

If you notice an error in your delivery address, contact support@RainGuard.store immediately.

We will attempt to update the address if the order has not yet been processed or dispatched. Once a parcel has entered the shipping network, we may not be able to change its destination.

Tracking

When tracking information is available, it may be provided after your order has been dispatched.

Tracking information may require some time to update after a shipping label is created or the package is transferred to the carrier.

Delayed Orders

If your order has not arrived within the expected timeframe, please contact our customer support team.

We will review the available shipping information and assist you with the next appropriate steps.

Lost or Damaged Packages

If you believe your shipment has been lost or if your order arrives damaged, please contact us promptly at support@RainGuard.store.

Include your order number and relevant details. For damaged deliveries, photographs of the packaging and product may help us evaluate the issue.

International Orders

International shipments may be subject to local customs procedures, import requirements, taxes, duties, or other governmental charges depending on the destination.

Where such charges apply and are not explicitly included or collected during checkout, they may remain the customer's responsibility, subject to applicable law.

Contact

For shipping assistance:

Email: support@RainGuard.store
Phone: (866) 915-9423
Address: 5 Pl. Ville-Marie, Ville-Marie, QC H3B 2G2, Canada