Refund policy
At RainGuard, customer satisfaction is important to us. We understand that sometimes a product may not meet your expectations, which is why we provide eligible customers with a 30-day free return and refund policy.
30-Day Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product should generally be returned in substantially the same condition in which it was received. Where reasonably possible, the product should include its original packaging, accessories, components, and documentation.
Please contact us at support@RainGuard.store before returning an item. Our support team will review your request and provide return instructions when applicable.
Do not send products to our business address without first receiving return instructions from us.
Free Returns
RainGuard provides free returns for eligible return requests made within the 30-day return period.
Customers should follow the return method and instructions provided by our support team. Return shipping costs incurred through an unauthorized return method may not be reimbursed.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If your product arrives damaged, defective, incomplete, or materially different from the product you ordered, contact us as soon as reasonably possible at support@RainGuard.store.
Please provide your order number, a description of the issue, and photographs or other reasonable evidence where appropriate. This allows our team to review the situation efficiently.
Depending on the circumstances and applicable law, we may offer a replacement, refund, or another appropriate solution.
Refunds
Once an eligible returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
Although we process approved refunds as promptly as reasonably possible, your bank, credit card issuer, or payment provider may require additional processing time before the funds appear in your account.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will attempt to accommodate cancellation requests when an order has not yet entered processing or shipment. However, once an order has been processed or dispatched, cancellation may no longer be possible.
If the order has already shipped, you may request a return after receiving it in accordance with this policy.
Non-Returnable Situations
A return may be refused where permitted by applicable law if an item has been materially damaged through misuse, intentionally altered after delivery, or returned in a condition substantially different from the condition in which it was received for reasons unrelated to a product defect.
Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.
Exchanges
Where available, customers seeking a different product or variant may contact our support team. Depending on inventory and circumstances, we may recommend returning the original item and placing a new order.
Contact
For return or refund assistance:
RainGuard
Email: support@RainGuard.store
Phone: (866) 915-9423
Address: 5 Pl. Ville-Marie, Ville-Marie, QC H3B 2G2, Canada